Versand
Shipping Policy
Last Updated: July 2026
Thank you for shopping with Zelpivo.
We are committed to delivering your order as quickly and safely as possible.
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
Shipping Time
Estimated delivery times:
- Germany: 3–7 business days
- European Union: 5–12 business days
- International: 7–20 business days
Delivery times are estimates and may vary depending on the destination, customs clearance, weather conditions, or carrier delays.
Shipping Costs
Shipping costs are calculated during checkout based on the destination and selected shipping method.
Free shipping is available on orders over €60.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Please allow up to 48 hours for tracking information to become available.
Customs & Import Duties
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are the responsibility of the customer.
Delayed or Lost Packages
While we work with trusted shipping partners, delays may occasionally occur.
If your package has not arrived within the estimated delivery time, please contact us and we will be happy to assist you.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Zelpivo is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping addresses.
Contact Us
If you have any questions regarding shipping, please contact us:
Zelpivo
📍 Clodiusstraße, 49393 Lohne (Oldenburg), Germany